New Complaint Handling Policy

Effective January 7th,2019, Mayor and Council approved a new Complaint Handing Policy.

The municipality of the Township of Black River-Matheson is committed to a consistent, uniform, prompt and courteous process to respond to formal complaints within a reasonable amount of time. This policy is intended for the municipality to promptly address concerns raised by the public regarding, which shall include but not be limited to, by-law infractions, road conditions, programs, facilities, municipal services, staff or operational procedures.

If you have a formal complaint please fill out a complaint form at the township officer of contact the Deputy Clerk, Katie Browne, at 705-273-2313 ext. 316.

/photos/custom/Complaint Form.pdf

/photos/custom/Complaint Policy (002).pdf